Terms of Treatment
The patient is currently under the supervision of their healthcare provider. The healthcare clinician at St James Clinics will administer appropriate care and treatment in accordance with the prescribed guidelines, specifically addressing the patient’s area of concern related to pain. The patient has willingly provided consent for the receipt of any necessary care and treatments during their time at St James Clinics.
The confidentiality of patient information is of paramount concern to St James Clinics. To this end, St James Clinics fully comply with data protection legislation and medical confidentiality guidelines in accordance with the provisions of the Data Protection Act 1998.
Medical information will be kept confidential. It will only be disclosed to those involved with your treatment and care.
Anonymised or aggregated data may be used by St James Clinics for research or statistical purposes. We may from time to time ask patients to allow us to record video footage of their progress, pre-treatment, and post-treatment, which will be used for research purposes and shared internally for data. Such data will be made available and accessed by St James Group staff and qualified associates.
St James Clinics support the assessment of clinical governance. As part of these initiatives, the long-term effectiveness of certain treatments is measured. Such research will be subject to the duty of medical confidentiality imposed by the Data Protection Act of 1998.
Agreement to Pay
I hereby undertake to pay St James Clinics for the patient services and materials relating to my treatment as a private patient. Payment is due on receipt of the clinic’s invoice. I understand that If I do not pay the invoice on time, I may be charged interest and/or a late payment fee, and St James Clinics could also pass the matter on to a collection agency, which could charge me additional fees. If the matter is passed to a collection agency, I hereby give my consent for St James Clinics to pass this form to the collection agency.
Your Declaration to us:
1) When engaging with St James Clinics, I confirm that all the information I have given in the registration form is accurate to the best of my knowledge.
2) I understand that the Practice has the right to accept or decline my registration application at any time.
3) I understand that by attending a consultation with a Clinic or other healthcare professional of the Practice, I accept the Practice terms of service and fee schedule issued by the Practice premises and as amended from time to time.
4) I hereby agree to pay any incurred service fees from the Practice at the time of attendance or treatment.
5) I expressly consent that on registration or prior to accepting any credit arrangement from the Practice, where appropriate, a credit reference check may be taken with an authorised credit reference agency and/or my previous medical practice(s).
6) I give my express permission for the Practice to request information including my medical records, from my registered GP, and I agree to reimburse the Practice for any charges and disbursements incurred relating thereto for the Practice being provided with such information.
7) I expressly consent that all types of my data will be used for research and case study purposes by St James Clinics.
8) I understand it is my sole responsibility to advise the Practice in writing of any changes made in respect of my personal information.
Patient Terms of Treatment
Our guide will help you undergo your treatment with peace of mind.
+44 (0)121 227 6276
St James Clinics
Wing Yip Business Centre, Suite 8, 278 Thimble Mill Lane, Birmingham, B7 5HD, UK.
General terms and conditions for all patients
Your agreement with St James Clinics
All Information provided on this website is intended for informational purposes only and is not for the purpose of rendering medical advice.
St James Clinics offer an Intense Pulse Pressure Therapy (i.P.P.T.) which uses pulse wave to treat your area of pain effectively. The Pulse wave uses a collective of electromagnetic field and acoustic sound wave to treat the area of concern. The treatment is non-invasive and has no known side effect and with the pulse it identifies, isolate, and treat the area of concern while preserving the body’s natural sensory functions.
Currently the (i.P.P.T.) treatment is considered as an alternative therapy treatment with future plan to make it into a complementary treatment. As with any treatment, results will vary among individuals, and there is no implication that you will heal or receive the same outcome as patients herein. At St James Clinics we give you outcome These therapies may not work for you and as with all medical procedures there are risks involved.
While in St James Clinics, you will be under the Care of the Clinician you have been referred to St James Clinics dedicated staff, will provide your Care under your Clinician instructions.
The Clinician involved in your treatment are employees of St James Clinics and will be responsible for the treatment he or she gives you.
Risk of clinical complications
While St James Clinics and your Clinician will do their best to ensure a satisfactory outcome, no clinical procedure is entirely risk-free, and the results of any particular treatment cannot be guaranteed. If you have any concerns or queries, you should discuss them with your Clinician.
St James Clinics standard treatment price will be applied to your treatment plan.
Subject to any alternative arrangements agreed with St James Clinics, you are responsible for settling the cost of your treatment before leaving St James Clinics.
We may ask you to pay when you come into St James Clinics, when you make your appointment, or when you leave.
Methods of payment
Payments can be made via major debit, or credit cards.
St James Clinics does not charge cancellation fees, and you are free to change your mind about any date for treatment at any time and make arrangements for another date.
If your Clinician cancels your Treatment Plan because they consider it not in your best interests for medical reasons and you have already made a payment, we will refund that payment.
St James Clinics reserve the right to decline patients for treatment. Any such decisions would usually be based on ensuring, for example, the safety of our patients or staff, however such decisions will be made at our sole discretion.
Following cancellation by you or your Clinician, for whatever reason, if you would like to reschedule your treatment, please contact us, and we will be happy to arrange an appointment at a time convenient to you.
While we will take all reasonable care to ensure the safety of your belongings, St James Clinics do not accept any responsibility for the theft or loss, or damage to any of your or your visitors’ property. We would strongly advise you not to bring valuable personal belongings into St James Clinics with you unless required during your stay.
Children Receiving Treatment
St James Clinics do not accept children under 16 for treatment unless the child parent has given consent. Where a person signs an Admission Form as a parent or guardian on behalf of a child under the age of 18 who is under their care, they agree that they will be bound by these Terms, even if that child breaches, or is not bound by, any part of these Terms.
Notices and your contact details
It is important that you keep us updated on any changes in your contact details and choices for how you want to receive marketing materials. Where we have not been informed of any change in contact details or marketing preferences, St James Clinics cannot be held responsible for any consequences arising as a result of the same.
Changes in applicable law
You acknowledge and accept that Applicable Law may change and prevent St James Clinics from providing certain treatment. If St James Clinics become aware that such a change has occurred and the change has an effect on your treatment, St James Clinics will contact you to inform you of this and its consequences.
Start your online consultation and beat your pain now.
It’s easy to get started.
This is the privacy notice of St James Clinics trading as SJWC Group, company number 13762968 (‘we’, ‘our’, or ‘us’).
Our registered office Address: Wing Yip Business Centre, Suite 8, 278 Thimble Mill Lane, Birmingham, B7 5HD, UK.
This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.
In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Personal data we process
The information we process about you includes information:
When you use our website, our services or buy from us, for example, when you create an account on our website, we ask you to provide personal data. This can be categorised into the following groups:
We confirm some of the information you provide to us directly using data from other sources. We also add to the information we hold about you, sometimes to remove the need for you to provide it to us and sometimes to be able to assess the quality of the services you offer.
The additional information we collect can be categorised as follows:
By using our website and our services, we process:
We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity.
For example, we may aggregate usage information to assess whether a feature of our website is useful.
However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice.
Special personal data is data about your race or ethnicity, religious or philosophical beliefs, information about your health and genetic and biometric data.
We may collect special personal data about you if there is a lawful basis on which to do so.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract.
In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal data, and to notify you of the basis for each category.
If a basis on which we process your personal data is no longer relevant, then we shall immediately stop processing your data.
If the basis changes, then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
When you create an account on our website or agree to our terms and conditions, a contract is formed between you and us.
To carry out our obligations under that contract we must process the information you give us. Some of this information may be personal data.
We may use it to:
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal data.
Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at firstname.lastname@example.org . However, if you do so, you may not be able to use our website or our services further.
We aim to obtain and keep your consent to process your information. However, while we take your consent into account in decisions about whether to process your personal data, the withdrawal of your consent does not necessarily prevent us from continuing to process it. The law may allow us to continue to process your personal data, provided that there is another basis on which we may do so. For example, we may have a legal obligation to do so.
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
For example, we may process your data on this basis for the purposes of:
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal data.
In situations where processing personal information is necessary to protect someone’s life, where consent is unable to be given and where other lawful bases are not appropriate, we may process personal information on the basis of vital interests.
For example, we may inform relevant organisations if we have a safeguarding concern about a vulnerable person.
How and when we process your personal data
We do not share or disclose to a third party any information collected through our website.
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
For example, when you leave a review or post a message on our website, we reasonably assume that you consent for the message to be seen by others. We may include your username with your message, and your message may contain information that is personal data.
Other examples include:
In posting personal data, it is up to you to satisfy yourself about the privacy level of every person who might use it.
We do not specifically use this information except to allow it to be displayed or shared.
We do store it, and we reserve a right to use it in the future in any way we decide.
We provide you with a public profile page, the information on which may be indexed by search engines or used by third parties. The information you provide on that profile page may be made available to the public.
Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal data that you have posted. You can make a request by contacting us at email@example.com .
We store information about your debit or credit card or other means of payment when you first provide it to us.
We store this payment information at your request in order to make repeat purchasing of goods and services easier next time you visit our website.
We also store it to help us prevent fraud.
We take the following measures to protect your payment information:
We automatically delete your payment information after 30 days OR when a credit or debit card expires.
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of WorldPay / Opayo / PayPal / MoneyBookers / Stripe or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
When you agree to set up a Direct Debit arrangement, the information you give to us is passed to our own bank for processing according to our instructions. We do not keep a copy.
We keep this information only for the duration of the Direct Debit arrangement.
We are registered under the direct debit guarantee scheme. This provides for the customer’s bank to refund disputed payments without question, pending further investigation. Direct Debits can only be set up for payments to beneficiaries that are approved originators of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.
If you send us information in connection with a job application, we may keep it for up to one year in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
Although we do not disclose your personal data to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal data from third parties whose services we use.
No such information is personally identifiable to you.
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
In the event of a dispute between you and another user, provided that you consent, we may share your basic personal data, business information and contact information with the other user.
At our discretion, we may share other information to enable the dispute to be resolved through litigation or alternative dispute resolution methods.
We may share your personal data with businesses that provide services to us, or with business partners.
This is information given to us by you in your capacity as an affiliate of us or as a referral partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date.
They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered.
They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and serve you advertisements that are relevant to your browsing history.
Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely until you delete them.
Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. Your web browser may support a plug-in or add-on that helps you manage which cookies you wish to allow to operate.
The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website.
We provide more information about the cookies we use in our https://stjames.clinic/cookies-policy/
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Re-marketing involves placing a ‘tracking technology’ such as a cookie, a ‘web beacon’ (also known as an ‘action tag’ or a ‘single-pixel GIF’) to track which pages you visit and to serve you relevant adverts for our services when you visit some other website.
The benefit of re-marketing technology is that we can provide you with more useful and relevant adverts, and not show you ones repeatedly that you may have already seen.
We may use a third-party advertising service to provide us with re-marketing services from time to time. If you have consented to our use of such tracking technologies, you may see advertisements for our products and services on other websites.
We do not provide your personal data to advertisers or to third-party re-marketing service providers. However, if you are already a member of a website whose affiliated business provides such services, that affiliated business may learn of your preferences in relation to your use of our website.
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data.
We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
We do not sell products or provide services for purchase by children, nor do we market to children.
If you are under 18, you may use our website only with consent from a parent or guardian.
We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
With your consent, we may communicate using software provided by a third party such as Facebook (WhatsApp), Apple (Facetime), Microsoft (Skype) or Zoom Video Communications (Zoom).
Such methods of communication should secure your personal data using encryption and other technologies. The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR.
If you have any concerns about using a particular software for communication, please tell us.
Our websites are hosted in the United Kingdom.
We may also use outsourced services in countries outside the UK from time to time in other aspects of our business.
Accordingly, data obtained within the UK or any other country could be processed outside the UK.
We use the following safeguards with respect to data transferred outside the UK:
It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes.
At any time, you may contact us to request that we provide you with the personal data we hold about you.
At any time, you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
To obtain a copy of any information that is not provided on our website you should contact us to make that request.
When we receive any request to access, edit or delete personal data we first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Please be aware that we are not obliged by law to provide you with all personal data we hold about you, and that if we do provide you with information, the law allows us to charge for such provision if doing so incurs costs for us. After receiving your request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
If you wish us to remove personally identifiable information from our website, you should contact us to make your request.
This may limit the service we can provide to you.
We remind you that we are not obliged by law to delete your personal data or to stop processing it simply because you do not consent to us doing so. While having your consent is an important consideration as to whether to process it, if there is another legitimate basis on which we may process it, we may do so on that basis.
When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our [business / organisation].
We do not keep any personally identifiable information associated with your message, such as your name or email address.
We may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.
When we receive a complaint, we record the information you have given to us on the basis of consent. We use that information to resolve your complaint.
We aim to investigate all complaints relating to user generated content. However, we may not be able to do so as soon as a complaint is made. If we feel that it is justified or if we believe that the law requires us to do so, we shall remove the content while do so.
Making a complaint may not result in the removal of the content. Ultimately, we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
If your complaint reasonably requires us to notify some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal data, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be done firstname.lastname@example.org. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.
Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us:
We shall update this privacy notice from time to time as necessary.
Start your online consultation and beat your pain now.
It’s easy to get started.